041 – Building a Culture of Innovation, Moving Ideas From the Conference Room to Execution with Tamara Kleinberg

Tamara Kleingberg is the founder of LaunchStreet, the online innovation program and community and creator of the proprietary Innovation Quotient Edge, the only assessment able to help you discover your unique Innovator Archetype so you can innovate on demand. She has been featured in INC Magazine, New York Times, TODAY Show, radio and podcasts across the globe.

Show  Notes:

To break the ice, I asked Tamara, whether she’d rather be an apple or a banana?

Her response, “Oh my gosh. I would rather be an apple, I love apples. I don’t think there is anything better than biting into a crisp apple”.

Tamara told me all about innovation and how to execute on ideas succesfully.

Some questions we discussed throughout the interview are:

What is the greatest barrier to innovation?

When you say innovation what are you actually talking about?

Why do most ideas die before leaving the conference room?

What is the innovation quotient edge and how can we use it to get results?

What’s the one thing I can do right now to up my innovation quotient?

What are those innovation killers for individuals and organizations?

Main Take-Aways:

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040 – All You Need to Know About Writing Your First Book in 3-Days, with Kim Lambert

Kim Lambert is a multi-award winning author of more than 30 books as herself and under pen names for her fiction, (more than 20 times Amazon number one category bestseller). She is the creator of the ‘Business Book Quick Start Kit’, the ‘Product Creation Launchpad’ course and the ‘Zero to Book’ three day writing intensive workshop.

Show  Notes:

I asked Kim an ice-breaker question, whether she’d rather make headlines for saving somebody’s life or winning a Nobel Prize?

Her response, “I’m not sure I care about making headlines at all. It would depend on what I was getting the Nobel prize for, maybe it is something that would save millions of lives”.

Kim and I spoke about getting published in the 21st century and the tools to writing a book in 3 days.

Some questions we discussed throughout the interview are:

How did you get started in writing and publishing?

What did you write about in your first publication?

Why was her first piece selected for publication?

Are you more comfortable writing fiction or non-fiction more?

Why is it the best time now to write a book?

What is it about a book is written that makes the reader wants to take action?

Is it possible to write a book in 3 days or less?

Main Take-Aways:

  • To get published all you need to do is to make a decision to do so – all the tools available make it easy to do so.

  • If someone has to choose between you and two competitors who do something similar, they are going to choose the person who writes the book on it. Now is the best time to do it.

  • The most important thing in telling your story is that you tell it all. All the bad bits as well as the good bits. When you tell your story with all the bad bits, people can relate and they begin to connect with you.

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039 – Having a Strong Positive Mind-Set and Investing in the Stock Market, with Anmol Singh

Anmol Singh started trading during his early college years without much luck. After a year or so he discovered a pattern that allowed him to go from 0 to a profitable trader. He is also an avid real estate investor with a large portfolio and has funded two other tech based companies. He now spends most of his day managing funds and working with students of Live Traders which he co-founded in 2014.

Show  Notes:

I asked Anmol an ice-breaker question, whether he’d rather always be cold or always be hot. He responded, “I’d much rather be cold than hot…. but I would like to be in Jamaica”.

Anmol and I spoke about all things investing in stocks.

Some questions asked throughout the interview:

What are stocks and how are they valued?

What are the different types of stocks that you’re engaged with?

Why should entrepreneurs choose stocks as an option to invest?

On average, what is the rate of return vis-a-vis money in the market?

What are some of risks associated with stocks?

What piece of advice do you have for the risk averse?

Where do you gather your data from?

How does time affect trading?

What stock qualify for day trading versus long term trading?

How do you determine whether to go long term or day trading?

Losers and winners, what does that mean?

What piece of advice you can share as it relates to stock?

Main Take-Aways:

  • Stock is an investment into a company. It is mainly a reflection into how a company is doing.

  • History has shown if you are investing in the stock market long term and has the patience to hold on, then it gets the best return and you can compound your money many times over.

  • You have to be mentally strong as a person to trade in the stock market or even being in entrepreneurship in general. You need to have a strong mindset of success.

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Outsourcing to the Caribbean: Entrepreneurial Opportunities within the Region

Jamaica pride itself as a leading Business Process Outsourcing (BPO) location with sixty-one (61) companies offering call centre and BPO services. Named a priority sector for the Government of Jamaica, it is no wonder this Caribbean destination was the one of choice for the inaugural Outsource to the Caribbean Conference (OCC), themed “Leveraging the Nearshore Caribbean for Outsourcing Services”.  Jointly organized by Caribbean Export Development Agency (CEDA) and the Caribbean Association of Investment Promotion Agencies (CAIPA), it was funded by the European Union via the 11th European Development Fund (EDF).  CEDA is the only regional trade and investment promotion agency in the African, Caribbean and Pacific (ACP) group.

The 18 country-strong event which ran from 5th to 7th December 2017 at Iberostar Beach Hotel, Montego Bay, opened with a Welcome Reception and Regional Investor of the Year Awards. The awards recognized regional investors who have made extensive contribution to the region’s development and growth. Attendees took the opportunity to network, highly anticipating the day that followed. The tour of the Montego Bay Free Zone, home of Yoni Epstein’s itelBPO, a major sponsor, was a fitting climax to an informative, content rich event.

Iberostar Beach Hotel, venue of the inaugural Outsource to the Caribbean Conference 5th-7th December, 2017

At the start of the OCC, the Honourable Sharlene Cartwright-Robinson, Premier of the Turks and Caicos Islands boasted, “Now is the time to do business with the Caribbean”. She gave in her defense, strategic location; skilled labour force; competitively priced labour; labour retention; environment that supports businesses and high quality of life.

The deafening cry heard time and again for better data collection and analysis within the Caribbean was echoed by Pamela Coke-Hamilton, Executive Director, CEDA’s Director. “We need data to support what we do. Without the data, we cannot make sensible decision”, she added. Notwithstanding, she provided an informative overview:

“Given the existing contribution of the outsourcing sector to job creation in the region and its potential for expansion, we believe that it must be given priority. In 2010, the sector provided employment for 47,000 workers and by 2015, this number had increased to 74,000; this is an average of 5,000 workers being added annually. BPO and other professional services generated over US$2 billion in revenue in 2014. Calculations show that companies in the region generate close to US$25 million in revenue for every 1,000 agents.”

After the main remarks, a number of panel discussions ensued. The discussion on ‘Caribbean Talent’ was a highlight. Professor Paul Aiken, Head of the Engineering Department, University of the West Indies spoke of the opportunity for Jamaica to leverage ‘Reverse Logistics”. The idea is to establish a local facility that would repair broken parts/products bought on Amazon for example and sell them to other territories as refurbished items.

Jamaica’s Minister of Finance, the Honourable Audley Shaw, when asked about the kinds of  viable opportunities available to prospective entrepreneurs within the current BPO landscape, had this to say:

“It is clearly a great area for growth, not just in jobs but for entrepreneurship. A lot of the people abroad are not themselves wanting to set up their own operations but to contract their work to an independent operator. It is an area that I would commend to JAMPRO in its promotional programme, both in terms of identifying potential entrepreneurs, making sure they are getting trained as well as including that into the market overseas to say, we have the entrepreneurs, we have the market place and we have the people.”

Jamaica’s Minister of Finance, the Honourable Audley Shaw and The Entrepreneurial You’s Heneka Watkis-Porter after an interview at the Outsource to the Caribbean Conference.

In response to the same question, Coke-Hamilton had this to say:

“It is an incredible landscape for the downstream opportunities of the sector. If you have a set of persons answering phones, there is also the opportunity for offering transcription services, training on how to answer the phone, cultural sensitivity training, transportation services, security services, legal and medical facilities. These are all things that can be done around the ecosystem of the BPO.”  She further hinted at the opportunity for students leaving university for example to start writing culturally sensitive scripts for companies. There are various levels of entry but some things are low barrier, making it more accessible to startups.”

She continued, “There is an opportunity to improve on our customer service to train people in understand value. If people understand why they need to be nice to people it will make a difference. Understanding that being nice is not being subservient. This is true for many of us post-slave societies – moving from this post-slave, rebellious nature to an understanding of our end game. A mind-set shift is needed.”

President of Jamaica Promotion (JAMPRO) and CAIPA, Diane Edwards elaborated:

“The best example of entrepreneurship I can give right now is Yoni Epstein. He started his operation with 7 people in a small room and who is now at 1,000 plus members of staff. There is entrepreneurial opportunity available but you have to know the industry. Spend time to research it. It is high-performance requiring you to be close to your customers and satisfying them. Choose which niche to get into, which may not require a vast number of people. Legal process outsourcing is a great niche one can enter into. There is an opportunity to create entrepreneurs in this space.”

It was a commendable first initiative, with obvious room for improvement. It is unfortunate that many of the tables allocated for the various countries were without a representative even provisions were made for them to be there.

Now that the discussions have been elevated, we can now examine how the model can be improved upon, impacting not just the employment challenges within the region but that of underemployment as well.

038 – How to Evolve into an Unstoppable Leader – A Look at work-Life Balance, with Terry Wildemann

Terry Wildemann guides entrepreneurs and intuitive leaders to business success by helping them spring back from the brink of burnout.  Her Shiftology™ business and leadership systems offer leaders solutions to tap into their “Inner Business Game” to discover and implement untapped strategies and actionable ideas.

Show  Notes:

I asked Terry an ice-breaker question, whether she’s ever locked herself out of the house. Her response, “Oh yes! And I’ve climbed in through my share of Windows”.

Terry and I went on to talk about intuitive leadership and explored the myth of work-life balance.

Some questions I asked Terry:

Definition of work life balance

What to do when you feel like you’ve lost control of your life?

How should we deal with guilt about neglecting your different roles?

How should we deal with guilt about neglecting your different roles?

Intuitive leadership and the shiftology technique, what’s that?

Main Take-Aways:

  • Work-life-balance is a myth. The goal is to integrate both and make them parts of our lives.

  • When we acknowledge our emotions, and tune in to how our body feels, our intuition increase.

  • In a place of listening where you can go inside and tap into those intuitive places, that is what balance is about.

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037 – Overcoming Bitterness, Healing Through Forgiveness And, Living From A Place of Gratitude, with Carolyn Jones

Carolyn is a Forgiveness Guide and Coach, Award-winning Author, and Speaker. At fifty-eight, she overcame the anger and bitterness she’d lived with her entire adult life when she discovered forgiveness and gratitude.

#PeakPerformers, Carolyn @carolyncjjones talks forgiveness and gratitude on #TheEntrepYou today! Click To Tweet

Show  Notes:

I always like to start things off on a light note.  I asked Carolyn, “Would you rather be three inches taller or three inches shorter?”

Here response, “I wondered what the world looks like from a higher height. I’m rather short so I would like to be 3 inches taller.”

Then I jumped into the issue of forgiveness. Here are some of the questions I asked Carolyn.

How did you grow up?

How did that cause you feel when you were going through that?

How did you make the transition into who you are today?

You found a way to forgive your parents, how did that happen?

How can forgiveness help us to live our best lives as entrepreneurs?

Forgiveness becomes easier when we become grateful and come from a place of gratitude…why is it important to practice gratitude?

How often do you find that people put on a front?

How can we take small steps in forgiving ourselves and those who would have wounded us in the past?

Main Take-Aways:

  • Forgiveness doesn’t mean that you condone what the offender has done.

  • Being grateful creates more abundance.

  • When you decide to forgive, you make a decision to hurt and suffer less.

RESOURCES TO PEAK YOUR PERFORMANCE

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