{"id":10747,"date":"2020-02-03T19:02:29","date_gmt":"2020-02-04T00:02:29","guid":{"rendered":"https:\/\/henekawatkisporter.com\/?p=10747"},"modified":"2024-08-15T19:33:36","modified_gmt":"2024-08-16T00:33:36","slug":"ep-151-business-process-outsourcing-and-the-entrepreneur-with-yoni-epstein","status":"publish","type":"post","link":"https:\/\/henekawatkisporter.com\/ep-151-business-process-outsourcing-and-the-entrepreneur-with-yoni-epstein\/","title":{"rendered":"Business Process Outsourcing and the Entrepreneur, with Yoni Epstein"},"content":{"rendered":"\n<iframe frameborder=\"0\" height=\"200\" scrolling=\"no\" src=\"https:\/\/playlist.megaphone.fm\/?e=MPNL8282306694\" width=\"100%\"><\/iframe>\n\n\n\n\n<p><span style=\"font-weight: 400;\">The multi-award-winning Yoni is the Founding Chairman &amp; CEO at itelbpo \u2014 the region\u2019s largest homegrown BPO with 8 sites in 4 countries and a large network of at-home subject matter experts. Ranked among the 50 most influential executives for the Latin American &amp; the Caribbean region, Yoni\u2019s efforts have helped to enhance the region\u2019s global positioning, while establishing itelbpo\u2019s diversified geographic footprint.&nbsp;<\/span><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Show Notes<\/span><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><b><i>\u201cIf you deprive yourself of outsourcing and your competitors do not, you&#8217;re putting yourself out of business.\u201d Lee Kuan Yew<\/i><\/b><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Overnight success is typically 10 years in the making. Yoni knows all too well what it means to start an outsourcing business from the ground up. This episode of The Entrepreneurial You looks at iTelBPO and the work Yoni and his team has put in to make it a success. <a href=\"https:\/\/henekawatkisporter.com\/episode-124-the-growth-mindset-and-the-entrepreneur-with-david-ciccarelli\/\">Among the highs are some low lows<\/a> such as losing a client after making a heavy investment to secure them.<\/span><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><b>Here is a snippet of what Yoni shared:<\/b><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">\u201cIn 2014 we won an account that was should have been at that time, our transition to the next stage of growth in our business, we borrowed money, went and rented new space. We sent people to the States to go and train and we came back to start hiring people. And about six weeks after that, the client literally went dark on us, stopped responding to our emails, stopped coming on calls, and I started to really get worried because we obviously took on some expense and you know, plan to be able to start meeting our commitments and they just walked away.\u201d<\/span><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><b>Hot Point:&nbsp;<\/b><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Outsource what is non-core to your business as someone will be able to do it cheaper and more efficient.<\/span><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">***<\/span><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Please share this podcast episode with a friend. Nothing helps me grow and improve the show more than personal recommendations from people who enjoy it.<\/span><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>ANNOUNCEMENT<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">In 2017, 18 CNN, Forbes- Featured, etc experts from 4 countries over 4 days dropped value bombs at The Entrepreneurial You SME Virtual Conference and Expo. I am giving access to all 18 episodes all for only US$30.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">I\u2019m super excited to share these recordings with you so you. I\u2019m sure the content will be meaningful.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">It is quick and easy to sign up. If you\u2019d like to become a Peak Performer Partner, go to <\/span><a href=\"http:\/\/www.glow.fm\/acquired\"><span style=\"font-weight: 400;\">glow.fm\/tey.<\/span><\/a><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Stay inspired!<\/span><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><b>Connect with Yoni Epstein:<\/b><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Email: <\/span><span style=\"font-weight: 400;\">Yoni Epstein<\/span><span style=\"font-weight: 400;\">; Call 876-953-6907<\/span><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.instagram.com\/itelbposmartsolutions\/\"><span style=\"font-weight: 400;\">iTelBPO on Instagram<\/span><\/a><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.facebook.com\/itelbposolutions\/\"><span style=\"font-weight: 400;\">iTelBPO on Facebook<\/span><\/a><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><b>Visit our Sponsor:<\/b> <a href=\"http:\/\/jamstockex.com\/\"><span style=\"font-weight: 400;\">Jamaica Stock Exchange<\/span><\/a><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><b>Email:<\/b> <span style=\"font-weight: 400;\">Heneka Watkis-Porter<\/span><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><b>Access PREMIUM CONTENT here:<\/b> <a href=\"https:\/\/glow.fm\/tey.\"><span style=\"font-weight: 400;\">https:\/\/glow.fm\/tey.<\/span><\/a><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>LEADERCAST KINGSTON 2020<\/b><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">At Leadercast 2020: Positive Disruption, discover how to upset the status quo to incite positive change that will echo throughout your organization.<\/span><\/h4>\n\n\n\n<h2 class=\"wp-block-heading\"><b>PLUS&#8230;Great News! Patrice Washington IN PERSON<\/b><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Tickets are available as follows:<\/span><\/h4>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Early Bird&nbsp; COMBO (Leadercast Live&nbsp; &amp; Patrice Washington): US$250.00 (Up to Feb 25)<\/span><\/h4>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Early Bird Combo VIP: US$300.00 (Up to Feb 25)<\/span><\/h4>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Regular COMBO (Leadercast Live&nbsp; &amp; Patrice Washington): US$350.00 (Feb 26-May 7)<\/span><\/h4>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">COMBO&nbsp; VIP: US$400.00 (Feb 26-May 7)<\/span><\/h4>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Email <\/span><span style=\"font-weight: 400;\">leadercastkingston@gmail.com<\/span><span style=\"font-weight: 400;\"> or call 876-849-2571 for tickets.<\/span><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>The multi-award-winning Yoni is the Founding Chairman &amp; CEO at itelbpo \u2014 the region\u2019s largest homegrown BPO with 8 sites in 4 countries and a large network of at-home subject matter experts. Ranked among the 50 most influential executives for the Latin American &amp; the Caribbean region, Yoni\u2019s efforts have helped to enhance the region\u2019s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":10752,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[542,250,475],"class_list":["post-10747","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcast","tag-bpo","tag-business-process-outsourcing","tag-outsourcing"],"_links":{"self":[{"href":"https:\/\/henekawatkisporter.com\/wp-json\/wp\/v2\/posts\/10747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/henekawatkisporter.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/henekawatkisporter.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/henekawatkisporter.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/henekawatkisporter.com\/wp-json\/wp\/v2\/comments?post=10747"}],"version-history":[{"count":0,"href":"https:\/\/henekawatkisporter.com\/wp-json\/wp\/v2\/posts\/10747\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/henekawatkisporter.com\/wp-json\/wp\/v2\/media\/10752"}],"wp:attachment":[{"href":"https:\/\/henekawatkisporter.com\/wp-json\/wp\/v2\/media?parent=10747"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/henekawatkisporter.com\/wp-json\/wp\/v2\/categories?post=10747"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/henekawatkisporter.com\/wp-json\/wp\/v2\/tags?post=10747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}